Our primary objective is complete customer satisfaction; therefore we handle returns on a case by case basis. We stand behind our products 100%. It is our philosophy to handle returns fairly and reasonably while doing our best to take care of our customers. We are confident that this will be reciprocated and that our customers will be fair with us in turn. 

If you would like to return an item, please contact our customer service department at Customer Service.

REFUNDS 

All refunds will be credited to your original form of payment

• Items Returned by Mail:  your account will be credited within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a Gift Card or, we'll mail you a Krutch Pack Gift Card. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to your credit card.
• Shipping Charges: Unfortunately, we cannot refund shipping charges unless faulty manufacturing is found to be cause of defect

Is there a time limit? Are there exceptions? 

• Although there are no time limits for returns or exchanges, occasionally we may not accept a return for refund. This may be due to product misuse, abuse of the product or unauthorized product modifications.

INTERNATIONAL RETURNS 
International orders do not qualify for free returns or exchanges. Orders returned directly to Krutch Pack will receive a refund for the merchandise but not duties, taxes or tariffs unless faulty manufacturing is found to be cause of defect.